Shipping

1. Order Processing Time

Our order processing time (from when you place your order to when we pack and ship it) is typically 1-3 business days (excluding weekends and public holidays). During peak sales seasons or promotions, processing times may be slightly extended, and we will notify you promptly via email

2. Domestic Shipping Methods & Costs

We offer the following domestic shipping options for you to choose from

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  Standard Shipping: Cost: $7-$19 Dependent on weight.
  
  
  Estimated delivery time: 7-15 business days
  
  
  

You can also enter your shipping address at checkout, and the system will calculate the accurate shipping cost based on your location

3. International Shipping (If applicable)

We currently provide international shipping services to the following countries and regions: [USA, Canada, Australia, UK]

• 
  Shipping Time: The delivery time for international orders is typically 10-14 business days, and the specific duration may vary depending on the destination country/region
  
• 
  Customs Duties & Taxes: Your order may be subject to customs duties, value-added taxes (VAT), or other import fees upon arrival in the destination country. These charges are the sole responsibility of the buyer
  . As the seller, we cannot predict or control these costs. We recommend checking with your local customs office for more information
  

Return

We will process your return or refund request within 48 hours.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at qiulipu@outlook.com. Please note that returns will need to be sent to the following address: RM C，6/F，WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at qiulipu@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qiulipu@outlook.com.